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Position Title: People and Culture Manager
Full Time, Contract of 13 months
Reports to:
Director of Operations
110-225 Select Ave., Toronto
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About canfitpro

canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.

Our passion is our purpose - canfitpro inspires fitness as a desired career and lifestyle to create positive change in the lives of others.


The People and Culture Manager is responsible for completing all recruiting functions, creating and delivering employee training, ensuring compliance with labor laws and employment practices and implementing HR strategies, policies and procedures. The People and Culture Manager implements and oversees retention and engagement programs, works with key stakeholders within the organization and advises on progressive discipline, employment law and termination matters.

Summary of Duties and Responsibilities

Collaborate with the leadership team through all People Team processes, including talent development, performance management, employee relations, change management and organizational design

  • Manages the recruitment and initial onboarding for all roles
  • Leads the review of compensation and wage increases related to performance evaluations
  • Organizes and manages the performance review process for the company
  • Keeps check on the pulse of the company through routine 180 & peer feedback surveys for management, DEI and engagement surveys, employee retention metrics, exit interviews
  • Leads all People and Culture Projects for the company including but not limited to the review and approval for organizational restructuring
  • Manages (implementation, maintenance & annual review) all HR software for the company including but not limited to the rewards & recognition system, Applicant Tracking Systems, Human Resource Information Systems, Learning management Systems, Payroll + Time & Attendance

Act as main resource and contact for all People policies, Employment Standards Act legislation, interpretation, ensuring compliance, and proper administration inquiries for specific departments

  • Conduct effective, thorough and objective investigations as necessary and manage complex employee relations issues including progressive discipline and terminations
  • Design and facilitate various training sessions
  • Monitors health and safety program including AODA compliance & other mandatory compliance training

Manages all Office related matters

  • Communication with property management regarding office maintenance and repairs
  • Ensure employees have access to office supplies and resources
  • Implement office policies and procedures

Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.

  • Facilitates recruitment of direct reports alongside the Talent Acquisition Department to ensure adequate resourcing based on approved Department/Team budget
  • Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.

Who You Are


  • Minimum Required:
    • Bachelors Degree in Business Management and/or Human Resources specialization
  • Preferred:
    • Certified Human Resource Professional Designation and/or Human Resource Professional Association member in good standing

Work Experience

  • Minimum Required:
    • 5+ years’ experience in HR
  • Preferred:
    • 2+ years office management experience
    • 2+ years in a Business Partner/ Manager role working directly with Executive Leadership

Knowledge, Skills & Abilities

  • Minimum Required:
    • In-depth knowledge of Ontario employment laws, practices, regulations, recruitment, and compensation
    • Experience driving key programs and processes (performance management, labor design and planning, leadership coaching, employee relations/conflict resolution, rewards, recognition and engagement etc.)
    • Demonstrated experience navigating ambiguity and skillful at balancing business needs with HR best practices
    • Ability to build effective partnerships across the business with all levels
  • Preferred:
    • Previous fitness industry background and experience

Employment Conditions

  • This position is hybrid with in-person and remote working conditions.
  • Mainly weekdays, occasional evenings and weekends
  • Occasionally work off-site and travel may be required

What’s in it for you?

  • To help lead canfitpro in its vision- we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone
  • FREE Fitness membership and discounted membership for friends and family
  • Group benefits plan designed to meet employees’ basic and life-changing benefits needs
  • FREE Zoom yoga, stretching and meditation sessions
  • Monthly Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differences
  • You will receive a paid day off during your birthday month every year
  • Associates can apply for a sponsorship to receive funding towards registration of an event that encourages physical fitness
  • Your career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals
  • canfitpro provides access to our certifications and continuing education at no cost
  • Fun and energetic atmosphere to come to every day!

canfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of canfitpro.

canfitpro is an equal opportunity employer. Upon request, we will make accommodations available during the recruitment process to applicants with disabilities.