Cancellation, Deferral & Refund Policy

Refund Policy

All refund requests must be made within 90 days of the purchase date. All requests after 90 days and up to 1 year from the purchase date will be eligible for a credit on file and can be used on other canfitpro offerings. All purchases over 1 year are not eligible for a refund.

Non-Refundable Purchases:

All Course Materials
Exam rewrites
Extension fees
Reinstatement fees
Online Certification Programs

For Certification & Membership refund requests, please email info@canfitpro.com

For Events & Conferences refund requests, please email conferences@canfitpro.com

Cancellation and Deferral Restrictions

Certification Courses & Exams:

To cancel or defer a course or exam, at least 5 days’ notice from the start date is required. Within 5 days of the course or exam date, no cancellations or deferrals will be accepted. A 15% administration fee (+tax) will be charged to any cancellations or changes.

Corporate CPR:

To cancel or defer a course, at least 5 days’ notice from the start date is required. Within 5 days of the course or exam date, no cancellations or deferrals will be accepted. A $10 administration fee (+tax) will be charged to any cancellations or changes.

MEMBERSHIP:

Memberships can be cancelled within 30 days of purchase.

Events/Conferences Registrations:

Cancellations received more than 60 days prior to the event date will not incur a cancellation penalty and will be refund in full. Cancellations received between 5 and 60 days prior to the published start date of the event will be charged an administration fee of 15% (+tax).

No refunds will be issued for cancellations received less than 5 days prior to the published start date of the event.

No refunds or credits will be given for no-shows, partially used registration or on-site registrations.

Policies and Codes

Annual Membership Auto-renewal

Accessible Customer Service Policy

Purpose

This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

canfitpro and its PRO TRAINERS will strive to provide services in a manner consistent with the principles of dignity, independence, integration and equal opportunity.

Policy

Scope

This policy applies to the provision of goods and services owned and operated by canfitpro and PRO TRAINERS and third parties that act on behalf of PRO TRAINERS, The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by canfitpro and the host location used by the PRO TRAINER.
This policy shall also apply to all persons who participate in the development of canfitpro’s policies, practices and procedures governing the provisions of goods and services to customers of the public or the third parties.

Definitions

Assistive Device

A technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that customers, prospective customers or guests bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.

Disability

The term disability includes:

Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device
A condition of mental impairment or a developmental disability
A learning disability or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language
A mental disorder or
An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act.

Guide Dog

A highly-trained working dog that has been trained to provide mobility, safety and increased independence for people who are blind.

Service Animal

An animal is a service animal for a person with a disability if:

It is readily apparent that the animal is used by the person for reasons relating to his or her disability or
If the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Service Dog

A dog other than a guide dog for the blind is a service dog if:

It is readily apparent to an average person that the dog functions as a service dog for a person with a medical disability or
The person who requires the dog can provide on request a letter from a physician or nurse confirming that the person requires a service dog.

Support Person

A support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.

The Provision of Goods and Services to Persons With Disabilities

canfitpro and its PRO TRAINERS will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

Ensuring that all customers receive the same value and quality
Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk
Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner
Taking into account individual needs when providing goods and services and
Communicating in a manner that takes into account the customer’s disability.

canfitpro and its PRO TRAINERS will make every reasonable effort to provide accommodation for persons with disabilities in a timely manner. In some cases, additional time will be required to make necessary arrangements and canfitpro may require up to six (6) weeks notice in order to process accommodation requests.

Assistive Devices

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by canfitpro and its PRO TRAINERS. The provision, use and safety of personal assistive devices are the responsibility of the person with a disability.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure that customers are able to access our services.

Guide Dogs, Service Animals and Service Dogs

Customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.

Exclusion Guidelines:

Customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.
There may be rare circumstances where, for reasons of health and safety of another person, allowing a person with a disability to enter premises accompanied by a service animal needs to be considered. An example of such a situation may include where a person is allergic to animals and adversely affected if they are in close proximity to a service animal. If deemed necessary, a risk assessment will be conducted by canfitpro or the PRO TRAINERS. The risk assessment will include identifying the risks inherent with the service animal being in the area of concern and identifying alternate measures available to enable the person with a disability to access canfitpro or the PRO TRAINERS’s services.

Applicable Laws:

The Health Protection and Promotion Act, Ontario Regulation 562 Section 60, normally does not allow animals in places where food is manufactured, prepared, processed, handled, served, displayed, stored, sold or offered for sale. It does allow guide dogs and service dogs to go into places where food is served, sold or offered for sale. However, other types of service animals are not included in this exception.
Dog Owners’ Liability Act, Ontario: If there is a conflict between a provision of this Act or of a regulation under this or any other Act relating to banned breeds (such as pit bulls) and a provision of a by-law passed by a municipality relating to these breeds, the provision that is more restrictive in relation to controls or bans on these breeds prevails.

Recognizing a Guide Dog, Service Dog And/Or Service Animal:

If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, canfitpro and/or the PRO TRAINER may request verification from the customer, which may include:

A letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability
A valid identification card signed by the Attorney General of Canada or,
A certificate of training from a recognized guide dog or service animal training school.

Care and Control of the Animal:

The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time. The safety and clean up of the service animal is also the responsibility of the person with a disability.

Support Persons

If a customer with a disability is accompanied by a support person, canfitpro and the PRO TRAINER will ensure that both persons are allowed to enter the premises together and that the customer/member is not prevented from having access to the support person.

Support persons will be required to sign a liability waiver, where deemed necessary. In addition, support persons are permitted to enter canfitpro office(s) and the PRO TRAINERS locations for the purposes of providing assistance to customer with a disability only.

There may be rare circumstances where, for reasons of health and safety, canfitpro and the PRO TRAINER may require a person with a disability to be accompanied by a support person when accessing services at canfitpro and the PRO TRAINERS’ premises. For example, a customer with a brain injury or mental disorder may be prone to confusion, outbursts or agitation that are best handled by individuals who are properly trained or familiar with the person with a disability.

Where it is necessary to discuss confidential information with a customer, the customer’s consent will be obtained prior to discussing such information with the support worker present.

Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of canfitpro or the PRO TRAINER. In the event of any temporary disruptions to facilities or services that customer’s with disabilities rely on to access or use canfitpro or the PRO TRAINER’S goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

Notifications Will Include:

In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:

Goods or services that are disrupted or unavailable
Reason for the disruption
Anticipated duration and
A description of any alternative services or options.

Notifications Options:

When disruptions occur canfitpro and the PRO TRAINER will provide notice by:

Posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on canfitpro and the PRO TRAINER’S website
Contacting registrants for certification courses or exams
Verbally notifying customers when they are registering for certification courses or exams
Any other methods that we may determine are reasonable in the circumstances.

Feedback Process

canfitpro and its PRO TRAINERS will provide customers with the opportunity to give feedback on our delivery of services. Information about the feedback process will be readily available through canfitpro, or by contacting our people department. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

Submitting Feedback:

Customers can submit feedback to:

Any Associates within our locations
By contacting our People Department at 1.800.667.5622 x 261
Via mail to

People Department,
c/o canfitpro,
110-255 Select Ave,
Toronto, ON, M1X 0B5
By email to people@canfitpro.com

Customers who wish to provide feedback can complete a customer feedback form upon request. Verbal feedback can be submitted via phone to any canfitpro Associate.

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. canfitpro and its PRO TRAINERS will respond as soon as possible in such circumstances.

Training

TRAINING WILL BE PROVIDED TO:

All associates, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of canfitpro and,
PRO TRAINERS who deal with the public or other third parties that act on behalf of the PRO TRAINER and,
Those who are involved in the development and approval of customer service policies, practices and procedures.

TRAINING PROVISIONS:

Training for canfitpro Associates and PRO TRAINERS pertaining to this policy will cover the following:

A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005
A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07
Instructions on how to interact and communicate with people with various types of disabilities
Instructions on how to interact with people with disabilities who:
- Use assistive devices
- Require the assistance of a guide dog, service dog or other service animal or
- Require the use of a support person (including the handling of admission fees).
Instructions on what to do if a person with a disability is having difficulty accessing our services.
canfitpro’s policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.

Training Schedule:

Training will be provided new PRO TRAINERS who deal with the public or act on canfitpro’s behalf, new Associates, volunteers, agents and/or contractors who deal with the public or act on our behalf.
For new PRO TRAINERS, training will be a part of the PRO TRAINERS Training Camp Resource. For new associates, training will be a part of the training schedule and will need to be completed within their first ninety (90) days of employment with canfitpro.

As legislation, procedures and/or practices may change form time to time; canfitpro reserves the right to amend, change, and delete this policy from time to time in its sole discretion.

Notice of Availability and Format of Documents

canfitpro and its PRO TRAINERS shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the customer’s disability. Notification of such availability will be given by posting the information in a conspicuous manner on canfitpro and its PRO TRAINERS’s website.

Procedure/Process:

Administration

If you have questions or concerns about this policy or its related procedures please contact our People Department:

By phone at 1.800.667.5622 x261 or
By email at people@canfitpro.com

*This policy and its related procedures will be reviewed as required in the event of legislative changes.

Multi-Year Accessibility Plan

Canadian Fitness Professionals™(“canfitpro”) is committed to meeting the accessibility needs of persons with disabilities in a timely manner, and in a manner that respects their dignity and that is equitable in relation to the broader public. This commitment extends to those with visible or non-visible disabilities.

canfitpro’s Multi-Year Accessibility Plan outlines strategies and actions to identify, remove and prevent barriers for people with disabilities in accessing canfitpro’s services and facilities, thereby increasing accessibility. The plan also details canfitpro’s strategy for complying with Ontario’s accessibility legislation, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

This Multi-Year Accessibility Plan has been developed in accordance with the requirements of the AODA and the Integrated Accessibility Standards, Ontario Regulation 191/11 (IASR). In accordance with the standards, canfitpro will review and update this plan at least every 5 years.

This Multi-Year Accessibility Plan will be posted on canfitpro’s website and will be made available in an accessible format and with communication supports, upon request.

The AODA sets various standards and deadlines to increase accessibility by 2025. canfitpro has implemented an Accessible Customer Service Policy and an Integrated Accessibility Policy. As the standards and deadlines in the AODA become applicable, canfitpro will be reviewing its practices to ensure compliance with the AODA. Additional policies may be developed to include more detailed information on specific practices and processes. canfitpro is committed to meeting all applicable requirements and deadlines and will be incorporating changes as indicated by the AODA.

Information and Communication Standards

Commitment:

canfitpro is committed to making company information and communications accessible to persons with disabilities. canfitpro will incorporate new accessibility requirements under the information and communication standard to ensure that its information and communications systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.

Feedback, Accessible Formats and Communication Supports

Action Taken:

The following measures were implemented by canfitpro:

Ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request and in a timely manner;
More broadly, as a general principle where accessible formats and communication supports for persons with disabilities are requested:
Provide or arrange for the provision of such accessible formats and communication supports;
Consult with the person making the request to determine the suitability of the accessible format or communication support;
Provide or arrange for the provision of accessible formats and communication supports in a timely manner that takes into account the person’s accessibility needs due to disability, and at a cost no more than the regular cost charged to other persons;
Notify the public about the availability of accessible formats and communication supports.

Required legislative compliance:

January 1, 2014
Feedback

January 1, 2015
Accessible Formats & Communication Supports (or other applicable compliance date as set out in the IASR)

Implementation timeframe:

January 1, 2010 to January 1, 2015 (as applicable)

Completion date:

January 1, 2015

Accessible Websites and Web Content

Action Taken:

Internet websites and web content controlled directly by canfitpro, or through a contractual relationship that allows for modification of the website or web content, now conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 at Level A. Ultimately, such websites and web content will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA, in accordance with the schedule set out in the Integrated Accessibility Standards.

Required Legislative Compliance:

January 1, 2014
WCAG 2.0 Level A
New Internet websites and web content

January 1, 2021
WCG 2.0 Level AA
All Internet websites and web content, except for exclusions set out in the IASR

Implementation timeframe:

January 1, 2012 to December 31, 2017

Completion date:

December 31, 2017
WCAG 2.0 Level A
New internet websites and web content

Integrated Accessibility Standards

Emergency Procedure, Plans or Public Safety Information

Commitment:

canfitpro is committed to providing and maintaining premises that respect the dignity and independence of persons with disabilities.

Action Taken:

The following measures were implemented by canfitpro:

Emergency procedures, plans and public safety information that are prepared by canfitpro and made available to the public, will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request;
An Accessible Format Request Form was developed and is available on-line on canfitpro’s internal website, for completion by canfitpro’s employees upon receipt of a request from the public for such documentation in an accessible format. In addition, an internal referral process is in place for fulfilling the accessible format request.

Required legislative compliance:

January 1, 2012

Implementation timeframe:

September 2011 to January 1, 2012

Completion date:

January 1, 2012

Workplace Emergency Response Information

Commitment:

Where canfitpro is aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information will be provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability.

Action Taken:

The following measures were implemented by canfitpro:

Individualized workplace emergency response information procedures have been developed for employees with disabilities, as required;
Workplace Emergency Response Information forms have been prepared for employees who have disclosed a disability and who are being accommodated according to their disabilities;
Where required, canfitpro provides assistance to specific disabled employees, with the disabled employees’ prior consent, to help them evacuate the workplace in case of an emergency or disaster. These plans for providing assistance have been set out in individualized emergency plans for the employees;
These individualized emergency plans have been communicated to the employees’ respective managers and Safety personnel, on an ‘as needed’ basis;
On an ongoing and regular basis, and as per the applicable terms of the IASR, canfitpro will review and assess general workplace emergency response procedures and individualized emergency plans to ensure accessibility issues are addressed.

Required legislative compliance:

January 1, 2012

Implementation timeframe:

September 2011 to January 1, 2012

Completion date:

January 1, 2012

Procuring or Acquiring Goods, Services or Facilities

Commitment:

canfitpro is committed to incorporating accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.

Action Taken:

The following measures have been implemented by canfitpro:

Use accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so;
Where canfitpro has decided that it is not practicable to incorporate accessibility criteria and features, it will provide an explanation upon request;
Provide educational awareness and tools to internal stakeholders and communication to external stakeholders, informing on changes to procurement procedures and purchasing criteria.

Required legislative compliance:

January 1, 2013

Implementation timeframe:

September 2012 to January 1, 2013

Completion date:

January 1, 2013

Training

Commitment:

canfitpro is committed to implementing a process to ensure that all employees, volunteers, third-party contractors who provide goods, services and facilities on canfitpro’s behalf, and persons participating in the development and approval of canfitpro’s policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.

Action Taken:

The following measures have been implemented by canfitpro:

Determine and ensure that appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, is provided to all employees, volunteers, third-party contractors who provide goods, services and facilities on canfitpro’s behalf, and persons participating in the development and approval of canfitpro’s policies;
Ensure that the role-specific training is provided to persons referenced above as soon as practicable;
Keep and maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided;
Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.

Required legislative compliance:

January 1, 2014

Implementation timeframe:

January 1, 2013 to January 1, 2014

Completion date:

January 1, 2014

Employment Standards

Recruitment

Commitment:

canfitpro is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.

Action Taken:

The following measures were implemented by canfitpro:

Recruitment General

canfitpro will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;
Specifying that accommodation is available for applicants with disabilities, on canfitpro’s website and on job postings;
Ensure external Web pages are compliant with the Information and Communication Standards.

Recruitment, Assessment and Selection

canfitpro will notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used in the assessment/selection process. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;
Inclusion of availability of accommodation notice as part of the script in the scheduling of an interview and/or assessment;
If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants

When making offers of employment, canfitpro will notify the successful applicant of its policies for accommodating employees with disabilities. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;
Inclusion of notification of canfitpro’s policies on accommodating employees with disabilities with offer of employment letters.

Required legislative compliance:

January 1, 2014

Implementation timeframe:

September 2012 to January 1, 2014

Completion date:

January 1, 2014

Informing Employees of Supports

canfitpro will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability.

Action Taken:

The following measures were implemented by canfitpro:

Informing current employees and new hires of canfitpro’s policies supporting employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s needs due to disability;
Providing information under this section as soon as practicable after the new employee begins employment, specifically in the orientation process;
Keeping employees up to date on changes to existing policies on job accommodations with respect to disability;
Where an employee with a disability so requests it, canfitpro will provide or arrange for provision of suitable accessible formats and communications supports for:
Information that is needed in order to perform the employee’s job;
Information that is generally available to employees in the workplace.
In meeting the obligations to provide the information that is set out in the paragraph above, canfitpro will consult with the requesting employee in determining the suitability of an accessible format or communication support

Documented Individual Accommodation Plans/Return to Work Process

Commitment:

canfitpro will incorporate new accessibility requirements under the IASR to ensure that barriers in accommodation and return to work processes are eliminated and corporate policies surrounding accommodation and return to work are followed, where applicable.

Action Taken:

The following measures have been implemented by canfitpro;

canfitpro’s existing policies include steps that canfitpro will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.
canfitpro will review and assess the existing policies to ensure that they include a process for the development of documented individual accommodation plans for employees with a disability, if such plans are required.
canfitpro will ensure that the process for the development of documented individual accommodation plans includes the following elements:
- Include in the process the manner in which the employee requesting accommodation can participate in the development of the plan;
- Include in the process the means by which the employee is assessed on an individual basis;
- Include in the process the manner in which canfitpro can request an evaluation by an outside medical or other expert, at canfitpro’s expense, to assist canfitpro in determining if and how accommodation can be achieved;
- Steps are in place to protect the privacy of the employee’s personal information;
- Outline the frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done;
- Provide the employee with the reasons for the accommodation to be unsupported if an individual accommodation plan is denied;
- Include in the process the means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs;
- If individual accommodation plans are established, ensure that they include:
  - Individualized workplace emergency response information that is required;
  - Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
    - Information that is needed in order to perform the employee’s job;
    - Information that is generally available to employees in the workplace.
Identify any other accommodation that is to be provided to the employee.

canfitpro facilitates the employee’s return to work after a disability-related absence, outlines the development of a written individualized return to work plan for such employees, and requires the use of individual accommodation plans, as discussed above, in the return to work process.

Required Legislative compliance:

January 1, 2014

Implementation timeframe:

September 2012 to January 1, 2014

Completion date: January 1, 2014

Performance Management, Career Development and Redeployment

Commitment:

canfitpro will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:

When using its performance management process in respect of employees with disabilities;
When providing career development and advancement to its employees with disabilities;
When redeploying employees with disabilities.

Action Taken:

The following measures have been implemented by canfitpro:

Review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance;
Take the accessibility needs of employees with disabilities and, as applicable, their individualized accommodation plans, into account when:
- Assessing performance
- Managing career development and advancement
- Redeployment is required
Review, assess and, as necessary, include in Performance Management workshops, accessibility criteria;
Take into account the accessibility needs of employees with disabilities when providing career development and advancement to its employees with disabilities, including notification of the ability to provide accommodations on internal job postings;
Take into account the accessibility needs of employees with disabilities when redeploying employees, including review and, as necessary, modification of employee transfer checklist.

Required Legislative compliance:

January 1, 2014

Implementation timeframe:

September 2012 to January 1, 2014

Completion date:

January 1, 2014

Design of Public Spaces Standards

Commitment:

canfitpro is committed to designing public spaces that are free from barriers and accessible to all persons we serve while undertaking new construction or planned significant alterations.

Action Taken:

In accordance with the IASR, canfitpro implemented the following:

canfitpro shall comply with the AODA Design of Public Spaces Standards (Accessibility Standards for the Built Environment) when undertaking new construction or planned significant alterations of public spaces.

Required legislative compliance:

January 1, 2016

Implementation Timeframe:

January 1, 2015-January 1, 2016

Design of Public Spaces Standards

canfitpro welcomes any comments or questions that our members, Employees or the general public may have regarding our accessibility policies and plans. In this regard, please feel free to contact our Member Experience Department:

By phone at 1-800-667-5622; or
By email at people@canfitpro.com and/or accommodationrequests@canfitpro.com

Privacy Policy

At canfitpro we are privileged each and every day to help members, delegates, course, and exam participants to achieve their goals. We understand the need to protect personal information provided to us and take this custodial role very seriously. We are dedicated to protecting the privacy and confidentiality of your personal information. This is addressed in this privacy policy. Our policy complies with the requirements of the Personal Information Protection and Electronic Documents Act of Canada .

The Privacy Policy explains our commitment to respect and protect your personal information. This policy applies to all of canfitpro and its affiliates.

ACCOUNTABILITY

canfitpro is responsible for your personal information under its control. We have appointed a Chief Privacy Officer who is accountable for compliance to this Privacy Policy.

IDENTIFYING PURPOSES

We will identify the purposes for which personal information is collected by us at or before the time the information is collected.

PERSONAL INFORMATION

Personal information is information that can be used to identify and/or contact you as an individual. This includes such information as your name, e-mail address, mailing address, telephone number, banking information, credit card number, and the like.

YOUR FILE

Personal information is the information that relates to you, that identifies you as a member or customer of canfitpro, and that allows us to provide services directly to you. We ask you for your personal information so that we can:

Understand your needs;
Determine your admissibility for our products and services;
Inform you about our products and services, that we believe may be of interest to you;
Invite you to participate in member surveys or other opinion gathering devices; or
Comply with the law.

Of course, you can choose not to provide us with some or all of your personal information. However, this choice may prevent us from providing you with the product, services or information that you requested or that could be offered to you.

We may also combine your personal information with that of other individuals to create aggregate data which we will use to, for example, improve our products and services and develop new ones. Aggregate data is general information about groups of customers but not about you as an individual.

CONSENT

Your knowledge and consent is required for the collection, use, or disclosure of your personal information. We only collect, use or disclose personal information for the purposes we believe you would consider appropriate under the circumstances. When you become a member, delegate, course or exam participant of canfitpro, we will use your name and address for general mailing and renewal purposes. We believe you would also expect us to contact you to advise you of new and existing services and benefits that may be of interest to you. From time to time, we will inform you of such services and benefits via direct marketing. Direct marketing material is usually delivered to you by mail, telephone or electronic means.

THIRD PARTY DISCLOSURE

canfitpro is not in the business of selling member information to others. canfitpro contracts with trusted companies to act on our behalf to fulfill certain functions. The names, addresses and telephone numbers of our customers may be transmitted to a trusted third-party mailing service in order to inform you of products and services that we offer (or that we and our partners jointly offer) and that we believe may be of interest to you. We may also provide information to a reputable third party advertising company for the purpose of developing future campaigns and gathering survey information. We may require our partners to have a policy in place that complies with the requirements of the applicable federal or provincial privacy legislation in Canada .

Except as set out in this policy, or as required by law, canfitpro does not sell or disclose any of your personal information to any other organization and canfitpro will not transmit personal information to third parties without first obtaining your written consent to do so. canfitpro may, however, disclose information in the following cases:

to our lawyer;
to a police force, if required by law;
to a person authorized by a law or collective agreement;
to a government agency which can oblige us to do so;
in emergency situations in which life, health or safety of a member is in danger;
to all other persons authorized by law;
to another person for the development, enhancement, marketing or provision of any of canfitpro product or services that we believe may be of interest to you;
to an agent retained by canfitpro in connection with the collection of your account;
to a person who, in the reasonable judgment of canfitpro, is seeking information as your agent; or
to a third party or parties, where the member or customer consents to such disclosure.

LIMITING COLLECTION

As you browse canfitpro.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

LIMITING USE, DISCLOSURE, AND RETENTION

We do not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required by law.

RETENTION

Your personal information is retained only as long as necessary for the fulfillment of those purposes. canfitpro does not keep your personal information if it is no longer needed for the purposes required or as required by law.

ACCURACY

Your personal information is kept as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

SAFEGUARDS

We protect your personal information by using safeguards that are appropriate to the sensitivity of the information.

OUR EMPLOYEES’ RESPONSIBILITIES

Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Where necessary, our employees are required to sign agreements to keep your personal information confidential.

KEEPING YOUR PERSONAL INFORMATION CONFIDENTIAL

Your personal information is secure within canfitpro. We have comprehensive security controls to protect against non-authorized access, use, alteration, duplication, destruction, or disclosure.

OPENNESS

We will make our policies and practices relating to the management of your personal information available to you.

MEMBER ACCESS

In order to fulfill requests for personal information records or to answer any questions or address any concerns individuals may have about privacy, canfitpro has designated a privacy officer. In addition to answering inquiries, the privacy officer is also responsible for ensuring that the Policy requirements and related procedures are being met.

All inquiries or complaints regarding privacy should be directed to the privacy officer by mail, FAX or email at the addresses below. All inquiries will be responded to within 30 days from the date at which the canfitpro privacy officer has received the inquiry. canfitpro can refuse access to a file in certain circumstances.

MAIL

canfitpro
c/o Privacy Officer
110-225 Select Ave
Toronto, ON
M1X 0B5 CANADA

FAX

Attention: Privacy Officer
(416) 493-1756

EMAIL

privacyofficer@canfitpro.com

This email address is being protected from spambots. You will need JavaScript enabled to view it.

ACCURACY OF YOUR FILE

You can ask to delete or correct information contained in your file. The request for correction must be made by writing to us, either by mail at the above-mentioned address or by fax at the above-mentioned number or by e-mail at the above-mentioned e-mail address. canfitpro has 30 days to reply.

CHALLENGING COMPLIANCE

You can address any challenge concerning our compliance with this Policy to our Chief Privacy Officer.

Professional Member Code of Ethics

The canfitpro Professional Member Code of Ethics has been established with national and international standards of fitness professional conduct.

Report Non-Compliance with the Code of Ethics

As a canfitpro professional member, I am committed to abide by the following:

I will provide appropriate assistance to any person with an interest in pursuing a fitness professional
I will communicate in a genuine, honest, and professional manner.
I will not discriminate against any client or participant on such grounds as age, gender, weight, disability, marital status, national, or ethnic origin, political affiliation, race, religion, sexual orientation, or socioeconomic status.
I will be open to giving and receiving constructive feedback from participants, clients, peers, and allied health professionals.
I will collaborate with other fitness and health professionals in the best interests of clients, participants, and the community.
I will protect and respect the confidentiality of all professional fitness relationships at all times.
I will engage in lifelong learning to maintain and improve my professional knowledge, skills, and abilities.
I will respect business, employment, and copyright laws.
I will meet or exceed my education provider’s professional standards and refer individuals healthcare professionals when necessary
I will recognize that the self-regulation of the fitness profession is a privilege and that each professional member has a responsibility to uphold this privilege and to support the industry.
I will comply with canfitpro’s Non-Compliance, Complaint, and Appeal Process:
1. In the event that a complaint is lodged against a professional member for non-compliance of the canfitpro Code of Ethics, such a complaint will be reviewed by canfitpro for consideration of sanctions against the professional member.
2. If the complaint represented is of a potentially criminal or illegal nature the appropriate authorities will be contacted to take over the investigation to pursue the legitimacy of the complaint.
3. If review of the complaint exceeds 60 days, canfitpro reserves the right to suspend or revoke the enrolment and certification of any professional member; reprimand or issue a formal warning; or take such other action as canfitpro may consider appropriate and fair to the issues raised.
4. If action is taken against the professional member, canfitpro will, within 14 days, issue written notice of the action taken and the professional member’s right to appeal, to all parties.
5. If any party of a complaint is dissatisfied with the ruling by canfitpro, an appeal may be filed with canfitpro in writing within 14 days of the ruling.
6. Acknowledgement of receipt of the appeal will be sent within 30 days after the date it is received.
7. canfitpro will review all appeals and a final, binding decision will be reached no later than 90 days after the appeal has been filed.
I will act in a professional manner at all times, understanding that I represent the fitness and health industry.
I recognize that failure to follow the Code of Ethics will result in immediate removal of my canfitpro professional membership and certification designation (if applicable).

Information and Communication Standards

Commitment:

Feedback, Accessible Formats and Communication Supports

Action Taken:

The following measures were implemented by canfitpro:

Ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request and in a timely manner;
More broadly, as a general principle where accessible formats and communication supports for persons with disabilities are requested:
Provide or arrange for the provision of such accessible formats and communication supports;
Consult with the person making the request to determine the suitability of the accessible format or communication support;
Provide or arrange for the provision of accessible formats and communication supports in a timely manner that takes into account the person’s accessibility needs due to disability, and at a cost no more than the regular cost charged to other persons;
Notify the public about the availability of accessible formats and communication supports.

Required legislative compliance:

January 1, 2014
Feedback

January 1, 2015
Accessible Formats & Communication Supports (or other applicable compliance date as set out in the IASR)

Implementation timeframe:

January 1, 2010 to January 1, 2015 (as applicable)

Completion date:

January 1, 2015

Accessible Websites and Web Content

Action Taken:

Required Legislative Compliance:

January 1, 2014
WCAG 2.0 Level A
New Internet websites and web content

January 1, 2021
WCG 2.0 Level AA
All Internet websites and web content, except for exclusions set out in the IASR

Implementation timeframe:

January 1, 2012 to December 31, 2017

Completion date:

December 31, 2017
WCAG 2.0 Level A
New internet websites and web content

Integrated Accessibility Standards

Emergency Procedure, Plans or Public Safety Information

Commitment:

canfitpro is committed to providing and maintaining premises that respect the dignity and independence of persons with disabilities.

Action Taken:

The following measures were implemented by canfitpro:

Emergency procedures, plans and public safety information that are prepared by canfitpro and made available to the public, will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request;
An Accessible Format Request Form was developed and is available on-line on canfitpro’s internal website, for completion by canfitpro’s employees upon receipt of a request from the public for such documentation in an accessible format. In addition, an internal referral process is in place for fulfilling the accessible format request.

Required legislative compliance:

January 1, 2012

Implementation timeframe:

September 2011 to January 1, 2012

Completion date:

January 1, 2012

Workplace Emergency Response Information

Commitment:

Action Taken:

The following measures were implemented by canfitpro:

Individualized workplace emergency response information procedures have been developed for employees with disabilities, as required;
Workplace Emergency Response Information forms have been prepared for employees who have disclosed a disability and who are being accommodated according to their disabilities;
Where required, canfitpro provides assistance to specific disabled employees, with the disabled employees’ prior consent, to help them evacuate the workplace in case of an emergency or disaster. These plans for providing assistance have been set out in individualized emergency plans for the employees;
These individualized emergency plans have been communicated to the employees’ respective managers and Safety personnel, on an ‘as needed’ basis;
On an ongoing and regular basis, and as per the applicable terms of the IASR, canfitpro will review and assess general workplace emergency response procedures and individualized emergency plans to ensure accessibility issues are addressed.

Required legislative compliance:

January 1, 2012

Implementation timeframe:

September 2011 to January 1, 2012

Completion date:

January 1, 2012

Procuring or Acquiring Goods, Services or Facilities

Commitment:

canfitpro is committed to incorporating accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.

Action Taken:

The following measures have been implemented by canfitpro:

Use accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so;
Where canfitpro has decided that it is not practicable to incorporate accessibility criteria and features, it will provide an explanation upon request;
Provide educational awareness and tools to internal stakeholders and communication to external stakeholders, informing on changes to procurement procedures and purchasing criteria.

Required legislative compliance:

January 1, 2013

Implementation timeframe:

September 2012 to January 1, 2013

Completion date:

January 1, 2013

Training

Commitment:

Action Taken:

The following measures have been implemented by canfitpro:

Determine and ensure that appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, is provided to all employees, volunteers, third-party contractors who provide goods, services and facilities on canfitpro’s behalf, and persons participating in the development and approval of canfitpro’s policies;
Ensure that the role-specific training is provided to persons referenced above as soon as practicable;
Keep and maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided;
Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.

Required legislative compliance:

January 1, 2014

Implementation timeframe:

January 1, 2013 to January 1, 2014

Completion date:

January 1, 2014

Employment Standards

Recruitment

Commitment:

Action Taken:

The following measures were implemented by canfitpro:

Recruitment General

canfitpro will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;
Specifying that accommodation is available for applicants with disabilities, on canfitpro’s website and on job postings;
Ensure external Web pages are compliant with the Information and Communication Standards.

Recruitment, Assessment and Selection

A review and, as necessary, modification of existing recruitment policies, procedures and processes;
Inclusion of availability of accommodation notice as part of the script in the scheduling of an interview and/or assessment;
If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants

When making offers of employment, canfitpro will notify the successful applicant of its policies for accommodating employees with disabilities. This will include:

A review and, as necessary, modification of existing recruitment policies, procedures and processes;
Inclusion of notification of canfitpro’s policies on accommodating employees with disabilities with offer of employment letters.

Required legislative compliance:

January 1, 2014

Implementation timeframe:

September 2012 to January 1, 2014

Completion date:

January 1, 2014

Informing Employees of Supports

Action Taken:

The following measures were implemented by canfitpro:

Informing current employees and new hires of canfitpro’s policies supporting employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s needs due to disability;
Providing information under this section as soon as practicable after the new employee begins employment, specifically in the orientation process;
Keeping employees up to date on changes to existing policies on job accommodations with respect to disability;
Where an employee with a disability so requests it, canfitpro will provide or arrange for provision of suitable accessible formats and communications supports for:
Information that is needed in order to perform the employee’s job;
Information that is generally available to employees in the workplace.
In meeting the obligations to provide the information that is set out in the paragraph above, canfitpro will consult with the requesting employee in determining the suitability of an accessible format or communication support

Documented Individual Accommodation Plans/Return to Work Process

Commitment:

Action Taken:

The following measures have been implemented by canfitpro;

canfitpro’s existing policies include steps that canfitpro will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.
canfitpro will review and assess the existing policies to ensure that they include a process for the development of documented individual accommodation plans for employees with a disability, if such plans are required.
canfitpro will ensure that the process for the development of documented individual accommodation plans includes the following elements:
- Include in the process the manner in which the employee requesting accommodation can participate in the development of the plan;
- Include in the process the means by which the employee is assessed on an individual basis;
- Include in the process the manner in which canfitpro can request an evaluation by an outside medical or other expert, at canfitpro’s expense, to assist canfitpro in determining if and how accommodation can be achieved;
- Steps are in place to protect the privacy of the employee’s personal information;
- Outline the frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done;
- Provide the employee with the reasons for the accommodation to be unsupported if an individual accommodation plan is denied;
- Include in the process the means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs;
- If individual accommodation plans are established, ensure that they include:
  - Individualized workplace emergency response information that is required;
  - Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
    - Information that is needed in order to perform the employee’s job;
    - Information that is generally available to employees in the workplace.
Identify any other accommodation that is to be provided to the employee.

Required Legislative compliance:

January 1, 2014

Implementation timeframe:

September 2012 to January 1, 2014

Completion date: January 1, 2014

Performance Management, Career Development and Redeployment

Commitment:

canfitpro will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:

When using its performance management process in respect of employees with disabilities;
When providing career development and advancement to its employees with disabilities;
When redeploying employees with disabilities.

Action Taken:

The following measures have been implemented by canfitpro:

Review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance;
Take the accessibility needs of employees with disabilities and, as applicable, their individualized accommodation plans, into account when:
- Assessing performance
- Managing career development and advancement
- Redeployment is required
Review, assess and, as necessary, include in Performance Management workshops, accessibility criteria;
Take into account the accessibility needs of employees with disabilities when providing career development and advancement to its employees with disabilities, including notification of the ability to provide accommodations on internal job postings;
Take into account the accessibility needs of employees with disabilities when redeploying employees, including review and, as necessary, modification of employee transfer checklist.

Required Legislative compliance:

January 1, 2014

Implementation timeframe:

September 2012 to January 1, 2014

Completion date:

January 1, 2014

Design of Public Spaces Standards

Commitment:

canfitpro is committed to designing public spaces that are free from barriers and accessible to all persons we serve while undertaking new construction or planned significant alterations.

Action Taken:

In accordance with the IASR, canfitpro implemented the following:

canfitpro shall comply with the AODA Design of Public Spaces Standards (Accessibility Standards for the Built Environment) when undertaking new construction or planned significant alterations of public spaces.

Required legislative compliance:

January 1, 2016

Implementation Timeframe:

January 1, 2015-January 1, 2016

Design of Public Spaces Standards

By phone at 1-800-667-5622; or
By email at people@canfitpro.com and/or accommodationrequests@canfitpro.com

Accessibility Statement for canfitpro

canfitpro is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

canfitpro takes the following measures to ensure accessibility of canfitpro:

Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Integrate accessibility into our procurement practices.
Provide continual accessibility training for our staff.
Assign clear accessibility targets and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. canfitpro is partially conformant with WCAG 2.0 level AA.

Feedback

We welcome your feedback on the accessibility of canfitpro. Please let us know if you encounter accessibility barriers on canfitpro:

Phone: 1-800-667-5622
E-mail: info@canfitpro.com
Visitor address: 110 – 225 Select Ave Toronto, ON M1X 0B5 CANADA
Live chat on the website

We try to respond to feedback within 2 business days.

Technical specifications

Accessibility of canfitpro relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of canfitpro, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for canfitpro:

Some of the embedded contents: Some of the embedded contents may not meet the AODA AA requirement. YouTube thumbnail image may not have a clear text alternatives, also the buttons inside our embedded magazine reader may not have description text. because All embedded content are not controlled by us.. We keep communicating with the support of all these platforms to let them help repair the issues.. Please use the contact us if you encounter an issue..

Assessment approach

canfitpro assessed the accessibility of canfitpro by the following approaches:

Self-evaluation
External evaluation